On most Canon PIXMA and MAXIFY inkjets, the scanner lid on top is also the lid you lift to reach the ink cartridges — which is why Canon's error message says "scanning unit," not "ink door" the way other brands phrase it.
Because this is the full scanner lid (not a small separate flap), it needs a firmer, more deliberate close than you might expect — lift it fully open, then lower it until it seats flat with a distinct stop. A lid that looks down but is resting slightly high at the back is the most common cause.
Open it again and check the full perimeter, not just where the ink cartridges sit — a stray piece of setup tape, a protective strip, or paper debris anywhere along the hinge line can keep the lid from seating flat even when it looks closed from the front.
With the unit open, press each ink cartridge firmly down until it clicks. On some Canon models, an unseated cartridge holds the internal carriage in a position that prevents the lid from reading as fully closed, even though nothing looks obviously wrong.
Turn the printer off, unplug it, wait a minute, then reconnect. This clears a stuck sensor reading that can persist after the physical cause is already fixed.
On MegaTank printers, this error can also appear if the printer thinks ink refill is in progress even after you've finished — some models use a similar mechanism to Epson's ink-tank printers, where the lid needs to be closed firmly enough to clear an internal lock state, not just rest shut. If you recently refilled a tank, make sure the lid was closed with a firm push after refilling, not just set back down.
This usually points to the sensor itself — a small optical or mechanical switch near the hinge that's failed or come loose, which is a genuine hardware issue rather than something further troubleshooting at home will fix. At that point, Canon support or a repair technician is the right next step.
See Canon's full cartridge type breakdown, including MegaTank.
See Canon cartridge typesThe general version of this fix, for any brand.
Read the article →PG vs. CL, Standard vs. XL vs. XXL, and MegaTank.
Read the article →Often recoverable — the fix sequence to try first.
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